Refund and Return Policy

Life-Changing Wisdom Marketplace  |  Effective date: June 18, 2026  |  Last updated: July 12, 2026

1. The short version

We want you to be glad you bought here. Because products on this marketplace are sold by independent Vendors and many are printed or made to order, refunds depend on the type of product and the reason for the return. This policy explains what to expect.

This policy is part of our Terms of Service.

2. Digital products

Digital products include ebooks and downloadable files.

You can request a refund on a digital product within 7 days of purchase if you have a problem such as a corrupted file, a download that does not work, or a product that differs materially from its description. Because digital files cannot be returned once downloaded, we review these requests case by case and look for a genuine issue with the product.

We do not generally refund digital products simply because of a change of mind after the file has been delivered and opened.

3. Physical products

Physical products include printed books and merchandise.

Most physical products on the marketplace are printed or made to order through our fulfillment partners. This means each item is produced for you specifically after you order it.

You can request a refund or replacement on a physical product within 30 days of delivery if:

• The item arrives damaged or defective.
• The item is misprinted or made incorrectly.
• You received the wrong item.

For these cases, we ask you to send a photo of the problem so we can resolve it quickly with the fulfillment partner. We will replace the item or refund it.

Because items are made to order, we do not accept returns for buyer’s remorse or change of mind on printed books and made-to-order merchandise. If standard sizing or product details matter to your purchase, please check the listing carefully before ordering.

A defect and a content problem are not the same thing. A defect means the manufacturing went wrong: torn pages, a crooked trim, ink smears, or the wrong item. Those we replace. The words, spelling, formatting, and design inside a book are set by the author who published it, not by the printer. If your concern is with the content itself, that is not a manufacturing defect, and it is handled by the author rather than replaced by us.

4. Coaching and services

Some Vendors offer coaching or other services.

You can request a refund on a coaching or service purchase within 14 days of purchase, as long as the service has not yet been substantially delivered. Once a coaching session or service has been provided, that portion is not refundable.

Individual Vendors may offer terms that are more generous than this. Where a Vendor’s stated terms give you more protection, those apply.

5. How to request a refund

Send your request to team@lifechangingwisdom.com with your order number and a short description of the problem. For physical items, include a photo. We aim to respond within a few business days.

You can also contact the Vendor directly through your order, since the Vendor is the seller of your product. For damaged or misprinted physical items, contacting us is usually fastest because we coordinate with the fulfillment partner.

6. How refunds are processed

Approved refunds are returned to your original payment method through our payment processor, Stripe. The time it takes to appear depends on your bank or card issuer, usually a few business days.

When a refund is issued on a Vendor’s product, both the platform’s share and the Vendor’s share of that sale are reversed in proportion. This keeps the revenue split fair to everyone when an order is returned.

7. Chargebacks

If you have a problem with an order, please contact us first. We can usually resolve it faster than a chargeback. Filing a chargeback without contacting us can delay the resolution and may affect your account.

8. Changes to this policy

We may update this policy. When we make material changes, we will update the effective date above. Your continued use of the Service after a change means you accept the updated policy.

9. Contact

Questions about refunds or returns can be sent to team@lifechangingwisdom.com or by mail to Life-Changing Wisdom Marketplace LLC, 1019 Main St, Unit #1033, Bridgeport, CT 06604.