Life-Changing Wisdom Marketplace, LLC (“we,” “us,” or “our”) wants you to be satisfied with your purchase. This Refund & Return Policy explains our policies for digital products, physical products, merchandise, and coaching programs.
By making a purchase, you agree to this policy. If you have questions, contact us at team@lifechangingwisdom.com.
1. Digital Products (Ebooks and Digital Content)
1.1 Refund Window
Digital products are eligible for a full refund within 7 days of purchase if you have not downloaded or accessed the content.
1.2 No Refunds After Access
Once you have downloaded or accessed a digital product (e.g., opened an ebook, viewed a PDF, streamed a video), it is considered delivered and is non-refundable. This policy prevents abuse while protecting authors’ intellectual property.
1.3 Exceptions
Refunds may be issued after access in the following cases:
Technical Issues: If the file is corrupted, unreadable, or cannot be downloaded despite our technical support
Billing Errors: If you were charged incorrectly or charged multiple times for the same purchase
Fraudulent Purchases: If you did not authorize the purchase
1.4 How to Request a Refund
To request a refund for a digital product, contact us within 7 days at team@lifechangingwisdom.com with:
Your order number
The product name
Reason for the refund request
Confirmation that you have not accessed the content
Refunds will be processed within 5-7 business days to your original payment method.
2. Physical Products (Print-on-Demand Books)
2.1 Return Window
Physical books may be returned within 30 days of the delivery date for a full refund.
2.2 Return Conditions
To be eligible for a return, books must be:
In original, sellable condition (no markings, damage, or excessive wear)
Returned in original packaging (if possible)
2.3 Who Pays Shipping?
Buyer’s Remorse: You are responsible for return shipping costs if you simply changed your mind
Defective Products: We cover return shipping costs if the book arrived damaged, misprinted, or is the wrong item
2.4 Manufacturing Defects
We stand behind the quality of our print-on-demand books. If you receive a defective product, we will:
Issue a full refund, OR
Send a replacement at no cost
Defects include:
Damaged or torn pages
Misprinted or missing pages
Incorrect binding
Wrong book delivered
2.5 How to Return a Physical Book
Contact us within 30 days at team@lifechangingwisdom.com with your order number, product name, reason for return, and photos (if claiming a defect).
We will provide a return address and instructions. For defective products, we will email you a prepaid return label.
Ship the book back to the address provided using a trackable method.
Once we receive and inspect the book (typically 5-7 business days after delivery), we will process your refund within 5-7 business days.
2.6 Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Contact us if your book has not arrived within the expected delivery window.
3. Merchandise (Print-on-Demand Apparel, Accessories, etc.)
3.1 Return Window
Merchandise may be returned within 30 days of delivery for defects only.
3.2 No Returns for Buyer’s Remorse
Because merchandise is custom-made on-demand, we do not accept returns for:
Buyer’s remorse
Incorrect size selection
Style preference
Please review product details, sizing charts, and images carefully before purchasing.
3.3 Defective or Incorrect Products
We will accept returns and issue refunds or replacements for:
Manufacturing defects (misprints, damaged items, incorrect colors)
Wrong item delivered
Products significantly different from the description
3.4 Who Pays Shipping?
Defective Products: We cover return shipping costs
Buyer Error: Returns are not accepted
3.5 How to Return Merchandise
Contact us within 30 days at team@lifechangingwisdom.com with order number, product name, reason for return, and photos of the defect.
We will provide return instructions. For defective products, we will email you a prepaid return label.
Ship the item back in its original condition with tags attached (if applicable).
Once we receive and inspect the item, we will process your refund or replacement within 5-7 business days.
4. Coaching Programs and Community Memberships
4.1 Refund Window
Digital coaching programs and community memberships purchased through our platform are eligible for a refund within 14 days of purchase, subject to conditions below.
4.2 Participation Requirement
To qualify for a refund, you must:
Attend at least one session or access the program materials
Demonstrate that you attempted to engage with the content or coaching
Contact us within 14 days explaining why the program did not meet your expectations
4.3 No Refunds After 14 Days
All coaching programs and memberships are non-refundable after 14 days, regardless of usage or participation.
4.4 Subscription-Based Programs
You may cancel at any time to stop future charges
No refunds for the current billing period
You will retain access until the end of the current billing period
4.5 External/Partner Programs
Some programs are delivered by third-party partners. The partner’s refund policy applies. Contact the partner directly for refund requests.
4.6 How to Request a Refund
Contact us within 14 days at team@lifechangingwisdom.com with:
Your order number
Program name
Reason for refund request
Summary of participation and attempts to engage
Refunds will be processed within 5-7 business days to your original payment method.
5. Non-Refundable Items
The following are non-refundable:
Digital products that have been downloaded or accessed
Gift cards or promotional credits
Custom or personalized merchandise (unless defective)
Services already rendered
Products purchased at a discount or during a promotion (unless defective)
6. Order Cancellations
6.1 Before Fulfillment
You may cancel your order for a full refund if:
The order has not yet been processed for production (typically within 24 hours)
The digital product has not been downloaded or accessed
Contact us immediately at team@lifechangingwisdom.com with your order number.
6.2 After Fulfillment Begins
Once production has started, the order cannot be cancelled. You must follow the return process.
6.3 Digital Products
Digital product orders cannot be cancelled once download links or access have been provided.
7. Refund Processing
7.1 Method
Refunds will be issued to your original payment method (credit card, debit card, PayPal, etc.).
7.2 Timeframe
Approval: 2-3 business days
Processing: 5-7 business days
Posting: May take an additional 5-10 business days depending on your bank or payment provider
7.3 Partial Refunds
Partial refunds may be issued in some cases (e.g., returned book is not in perfect condition but still sellable).
8. Exchanges
8.1 Defective Products
For defective products, you may choose:
A full refund
A replacement at no additional cost
8.2 No Exchanges for Size or Style
Exchanges are not available for incorrect size, color, or style preferences on custom merchandise.
9. Lost or Damaged Shipments
9.1 Lost Packages
If your order shows as delivered but you did not receive it:
Contact us within 7 days at team@lifechangingwisdom.com
Provide order number and tracking information
We will investigate and issue a replacement or refund if the package cannot be located
9.2 Damaged in Transit
If your order arrives damaged:
Contact us within 7 days at team@lifechangingwisdom.com
Provide photos of damaged packaging and product
We will issue a replacement or refund at no cost to you
10. Fraudulent Orders
We reserve the right to refuse refunds for orders we determine to be fraudulent or abusive, including:
Repeated refund requests across multiple orders
Abuse of our refund policy
Chargeback abuse
Fraudulent activity may result in account suspension and reporting to authorities.
11. Contact Us
If you have questions or need to request a refund/return, contact us:
Life-Changing Wisdom Marketplace, LLC
Email: team@lifechangingwisdom.com
Contact Form: [Link to contact form]
Please include your order number, product name, and reason for your request. We will respond within 2-3 business days.
By making a purchase, you acknowledge that you have read and agree to this Refund & Return Policy.